Privacy Policy

This Privacy Policy describes how Gardenia Marketplace (“Gardenia”, “we”, “us”, “our”) collects, uses, discloses, and safeguards information when you use our website, applications, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy together with our Terms of Use. If you do not agree, please do not use the Service.

Account and profile data: such as name, email address, phone number (if provided), role (e.g. buyer, farmer, investor), business details where applicable, and preferences you set in your account.

Transaction and operations data: orders, listings, messages sent through the platform, delivery-related information, and payment status as processed by our payment partners (we do not store full payment card numbers where payments are handled by a certified provider).

Technical and usage data: device type, browser, IP address, approximate location derived from IP, log data, cookies, and similar technologies used to secure the Service, remember sessions, and understand aggregate usage.

Communications: content you send to support, feedback forms, and optional marketing channels where you have opted in.

To create and maintain your account, authenticate you, and provide core marketplace features (listings, search, checkout, messaging as offered).

To process orders, facilitate logistics and customer support, detect fraud and abuse, and comply with legal obligations.

To improve the Service, conduct analytics in aggregated or de-identified form where possible, and send service-related notices (these may be sent without marketing opt-in where required for security or legal reasons).

For marketing, only where permitted by law and, where required, with your consent; you may withdraw consent or opt out of promotional messages using the mechanism provided in those messages or in your account settings when available.

We use cookies and similar technologies to operate the site (for example session and security cookies), remember preferences, and measure performance. You can control cookies through your browser settings; disabling some cookies may limit functionality.

The Service may contain links to third-party websites or integrations (e.g. maps, payments, analytics). Those services have their own privacy policies. We encourage you to read them; we are not responsible for their practices.

Where we use subprocessors or infrastructure providers (for example hosting or authentication), we select vendors consistent with the purposes described here and impose appropriate contractual safeguards where feasible.

We retain information for as long as needed to provide the Service, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Retention periods vary by data category.

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure.

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise rights, contact us using the details below. We may need to verify your identity before responding.

If you are in Nigeria, we aim to align our practices with the Nigeria Data Protection Act (NDPA) and applicable regulations as they apply to our operations. Specific rights and exemptions may apply under local law.

The Service is not directed to children under the minimum age required to enter a contract in your jurisdiction (typically aligned with our signup age gate). We do not knowingly collect personal information from children below that age.

If you access the Service from outside Nigeria, your information may be processed in Nigeria or in other countries where we or our providers operate, subject to appropriate safeguards as required by law.

We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date. Material changes may be communicated through the Service or by email where appropriate.

For privacy-related requests or questions, please use the contact options on our Contact page or the privacy contact published there.